FAQ - Madera Masters

Frequently asked questions

What’s the payment system for sauna?

It is possible to split the payment in two parts – 50% upon ordering and 50% prior delivery. It is possible to pay all at once or for people living in Latvia we have additional offer to purchase it with credit. For people outside Latvia – contact the sales team so we can explore the options together.

How long does it take to manufacture and assemble the sauna?

After choosing your specifications and completing the first payment – it takes around 1 – 3 months till finished product – then it’s just the delivery. However, due to larger amount of orders at the time, it is possible that manufacturing will take longer.

Is it possible to deliver sauna?

Delivery is optional. We are providing several options. In Baltics we have partners who can deliver and place it wherever it is required. In Europe we have logistics partners who can deliver it to your address, however, you will be responsible for the unloading and placing of the sauna. Of course – if you don’t want to deal with that, we will find a way to get it offloaded and put on location where you desire.

What makes thermowood barrel saunas different from traditional saunas?

Natural microclimate – Barrel saunas are typically built without additional insulation layers, allowing the wood to naturally regulate moisture. This helps maintain a pleasant and natural microclimate inside the sauna, which is essential for a high-quality sauna experience.
Rounded shape and even heat distribution – The cylindrical form without sharp corners reduces uneven temperature zones and promotes a more uniform heat distribution, creating a more comfortable environment for sauna use.
Enhanced properties of thermowood – Thermowood is heat-treated at high temperatures, which reduces its moisture absorption and thermal conductivity. This helps maintain a more stable temperature and improves the durability of the material.

Is it possible to get a sauna on wheels?

Despite not having an offer like that in our home page, feel free to get in touch with our sales team so we can create a project satisfying all your desires for your dream sauna. 

Your sauna projects have a huge window (half and full panoramic windows). Doesn’t it lose a lot of heat?

In manufacturing and assembly process of sauna we use special 8mm ESG glass. It has many benefits. One of them being high thermal resistance which minimizes heat loss. More information about our materials in use you can find HERE

Can the glass of your sauna break?

We use special 8mm ESG glass which is very durable, however, our confidence lies within the thermowood that we use to build our saunas. Since thermowood is nearly a sterile material, it does not absorb water, therefore it will not deform over time. This allows us to guarantee the stability of the glass in the long term.

What electrical connection is required for an electric sauna heater?

An electric sauna heater requires a three-phase (400 V) electrical connection. This ensures balanced load distribution across the power supply and helps prevent overloading of the electrical system.